General Terms and Conditions of Sale
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings: “We/Us/Our” means Pollygene Ltd; “Pollygene” means the trading name of Pollygene Ltd, a company registered in England and Wales under number 10544248, whose registered office is at 20-22 Wenlock Road, London, N1 7GU. Pollygene Ltd are the operators of this Website/Application; “Goods” means the goods advertised on the Website that we supply to you of the number and description as set out in the Order; “Website” means pollygene.com on which the Goods are advertised; “Application” means Pollygene Ltd’s mobile application that you use for placing orders for our Goods and Services. These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website/Application will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
Our Contract
All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with Pollygene Ltd you must be over 18 years of age. Pollygene Ltd retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed at the time of dispatch will be included in the contract formed.
Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices which appear on this Website/Application are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel before your order has been dispatched, and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Payment
Upon receiving your order, we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email, the monies paid shall be used for the value of goods you have purchased as listed.
Delivery Estimates
Times given for collection of samples and delivery of the results or merchandise are only approximate; Pollygene Ltd cannot provide an exact time for delivery but endeavors to deliver within the approximate delivery time specified when you place your order.
Price and Payment
The price of the Goods and any additional delivery or other charges is that set out on the website at the date of the order or such other price as we may agree in writing. Prices and charges include VAT at the rate applicable at the time of the Order. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
Order Cancellation, Returns and Amendments
Once the order for our services has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund due to the nature of the service provided. To change or cancel your order for merchandise products, please contact Pollygene Ltd to attempt to resolve your request. Pollygene Ltd cannot guarantee your request will be accepted as merchandise production may already be underway. Once the goods are delivered, and the goods are accepted, the company will not accept returns due to the personalized nature of the products.
Feedback
If the order received does not meet your expectation, you can provide feedback to Pollygene Ltd via telephone or email or on the website or the mobile application. Feedback submitted will be reviewed and may be displayed on Pollygene Ltd’s website, subject to the Customer Support team’s sole discretion.
Compensation
If you are unhappy with the quality of any goods or the service provided by Pollygene Ltd and wish to seek any form of compensation, you should contact Pollygene Ltd directly to raise your complaint and, where appropriate, follow the Pollygene Ltd complaints process. Pollygene Ltd will consider your complaint and attempt to resolve any dissatisfaction at its sole discretion. All complaints must be raised within 48 hours of the order delivery.
Customer Support
The Pollygene Ltd team will attempt to assist you and resolve any enquiry where possible regarding your order. You can contact the Pollygene Ltd Customer Support team by clicking “Contact Us” on the Website/Application and submitting your request via email or the contact form.
Personal information
We retain and use all information strictly under the Privacy Policy. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Privacy Policy and Terms of Use
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy. For the purposes of these Terms and Conditions: a. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR. b. ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679. c. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR. We are a Data Controller of the Personal Data we Process in providing Goods to you. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws: a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected; b. we will only Process Personal Data for the purposes identified; c. we will respect your rights in relation to your Personal Data; and d. we will implement technical and organisational measures to ensure your Personal Data is secure. For any enquiries or complaints regarding data privacy, you can e-mail: [email protected]. Our full Privacy policy may be found here: Privacy Policy
Variation
Pollygene Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Goods and or Services and/or any page of this Website/Application.
Invalidity
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Law and Jurisdiction
These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions. Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.